Responsible Gaming

fbb999's commitment to safe and responsible
betting

fbb999 believes entertainment should always be safe and controlled. With our tools and guidelines you can keep yourself protected at all times.

Our Commitment

Why is responsible gaming important?

Online gaming and betting can be an exciting form of entertainment, but it is always important to enjoy it within limits. fbb999 wants every player to use the platform with enjoyment and complete safety. We believe responsible gaming means staying within your budget, managing your time and seeking help when needed.

To honour the trust of players across Bangladesh, fbb999 provides a number of protective tools. From setting deposit limits to temporarily or permanently excluding yourself — everything is within your reach. Remember, gambling is never a source of income; it is purely entertainment.

If you feel your betting habits are getting out of control, contact us today for support via our 24/7 live chat or email. We are always ready to help in Bengali.

For 21+ only

You must be at least 21 years old to open an account and place bets at fbb999. Age is verified at registration and identification may be requested at any time. Participation in gambling by minors is strictly prohibited. If you believe someone you know is using the platform while underage, inform us immediately. Meeting the correct age requirement is the first condition of responsible gaming.

Protection Tools

fbb999's responsible gaming features

Using the tools below you can keep full control of your gaming experience.

Set Deposit Limits

You can set a maximum daily, weekly or monthly deposit limit. This automatically prevents further deposits beyond that amount. Reducing a limit takes effect immediately; a 24-hour waiting period applies when increasing a limit.

Set Loss Limits

Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed from the account. This is one of the most effective methods of budget control.

Time-Out Feature

If you want to take a short break, you can pause your account for anywhere from 24 hours to 6 weeks. During this period logging in or placing bets will not be possible. Once the break ends, your account will be reactivated automatically.

Self-Exclusion

If you feel you need a longer break, you can exclude yourself for 6 months or permanently. During self-exclusion you will not receive any promotional emails either. Contact live chat to activate this.

Reality Check Reminders

A pop-up will appear at set intervals to remind you how long you have been playing. This reminder will help you decide whether to continue or take a break. Keeping track of time is one of the most important parts of responsible gaming.

Support and Counselling

If you need help, our Bengali-speaking support team is available 24/7 on live chat. You can also contact us by email. We will guide you to a safe solution without judgement.

Stay Alert

Signs of problem gambling

If any of the following signs appear in yourself, seek help immediately:

Betting money beyond your means
Repeatedly betting to recover lost money
Hiding your betting from family or friends
Borrowing money or taking loans to bet
Feeling restless or irritable when unable to bet
Neglecting work, studies or relationships to spend time betting
Repeatedly failing in attempts to stop betting
Viewing gambling as a way to relieve stress

How to do it

Self-exclusion step by step

Excluding yourself is very simple — just a few steps:

Contact live chat: Write "I want to activate self-exclusion" in our 24/7 live chat.
Choose a duration: 6 months, 1 year or permanent — let us know your preference.
Identity verification: A support representative will confirm your identity.
Immediate effect: Once the request is processed, your account will be locked and you will not receive any promotional messages.
Reactivation: To reactivate at the end of the period, contact support and complete a 7-day waiting period.

Healthy Habits

Best practices for responsible gaming

Set a budget

Before each session, decide on a fixed amount you can afford to lose without financial difficulty. The minimum deposit at fbb999 is ৳100 — you can have fun even on a small budget. When your budget runs out, end the session and wait until the next day.

Stick to a time limit

Set a time limit before you play and keep to it. Keep the reality check reminder active so you are always aware of how long you have been playing. Long sessions often reduce your ability to make sound decisions.

See it as entertainment

Online betting is purely for entertainment — not as a source of income. Winning is enjoyable, but losing is also a normal part of playing. Never place extra bets in an attempt to recover previous losses.

Be open with family

Do not hide your betting from family and trusted friends. Open discussion helps you maintain healthy limits. If someone expresses concern, listen to them carefully.

Do not bet under stress

Avoid betting when you are feeling down, angry, frustrated or under the influence of alcohol. In such states your decision-making ability is reduced and the risk of significant loss increases. Use the time-out feature at such times instead.

Do not bet with borrowed money

Never use a credit card, personal loan or money borrowed from friends to place bets. Only play with your own surplus funds. Betting with borrowed money always carries serious risk.

Get Support

The door for help is always open

If you or someone you know is in difficulty because of gambling, do not face it alone. fbb999's support team speaks Bengali and helps without hesitation. We will listen to your problem, help activate the right tools and arrange to close your account if needed.

24/7 Live Chat

You can get support in Bengali on our live chat at any time. All responsible gaming requests are processed immediately.

Email Support

Email us for support at: [email protected] — we will reply quickly in Bengali.

FAQ

Common questions about responsible gaming

Log in to your account and go to the Responsible Gaming section in Account Settings to set a deposit limit. You can set daily, weekly or monthly limits separately. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period. Contact us on live chat for further assistance.

Yes. If your account has a withdrawable balance at the time you activate self-exclusion, inform the support team and they will arrange to return the balance to your registered payment method (bKash, Nagad or Rocket). The withdrawal process is generally completed within 5–30 minutes.

A time-out is a temporary break — typically from 24 hours up to 6 weeks. Once the period ends, the account reopens automatically. Self-exclusion, on the other hand, is a longer-term measure — from 6 months up to permanent — and reactivating it requires human intervention and a waiting period. Self-exclusion is more effective for serious problems.

Self-exclusion must be carried out by the account holder themselves, as identity verification is required. However, if you believe someone you know or a family member is in difficulty, let us know via live chat and we will guide you to the right course of action.

You must be at least 21 years old to open an account and play at fbb999. Age is verified at registration and you may be asked to show identification at any time. We reserve the right to close accounts of underage users without verification.

No. While self-exclusion is active you will not receive any promotional emails, bonus offers or marketing messages. This is designed for your protection. Promotions will resume only after the self-exclusion period ends and your account is reactivated.